Messaging in the Predictive Interviewing Model: An Image Repair Theory Case Study

Jeff Hahn Whitepapers Leave a Comment

Abstract George C. Scott’s unforgettable character, Buck Turgidson in Stanley Kubrick’s classic Dr. Strangelove (1964) reminded moviegoers of the trouble that comes when spaghetti hits a fan. Crisis communication managers always worry about those moments because true to the imagery evoked by Tugidson’s metaphor, crisis situations are messy, can’t be …